SHIPPING & HANDLING

Please read carefully:

After checkout once the order is confirmed we will send you a notification via email as soon as the item is shipped with tracking. 

Shipping & Handling will take approximately 7 BUSINESS days or sooner ( Please note these do not include weekends & holidays ). 

We are NOT RESPONSIBLE for out of stock items or delivery errors or delays. 

 

We use Ups, USPS, FEDEX, or other shipping carriers for domestic orders (USA) & UPS or other carriers for international orders (WORLDWIDE) 

 

 

Please follow the instructions on the website to place your orders. After receiving and order, we will send you an e-mail acknowledging that we have received your order. ( order confirmation)

 

 

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmations of and offer to sell a product or service. All orders are subject to acceptance by us , and we will confirm such acceptance to you by sending you an email confirming the shipment of your order ( The Shipping Confirmation).

We will not be obliged to supply any other products or services which may have been part of your order in the same or separate order confirmation.

We reserve the right to cancel your order at any time before we hace accepted it and we may rescind our acceptance and cancel your order, or any portion thereof in our discretion, even after your receipt of an order confirmation or after your credit card has been charged. We also reserved the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of informations prior to the acceptance and/or shipment go any order.

Customers are responsible for customs, taxes and duties.

When an order is placed, it will be shipped to the address designated by the purchaser as long as the shipping address is compliant with the shipping restrictions contained on this website.

All Purchases from the website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

 

You con contact us sending an email to info@sismoapparel.com

 

 

Returns / Exchange Policy

If you have received the correct order and are unsatisfied with the fit of them item, we’re happy to accommodate this request within 2 days of receiving. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 5 - 7 business days through the method of payment the item was originally purchased.

We currently do not do exchanges. You will have to go through the return process and order a new product.

To return an item, please email info@sismoaparel.com and include:

 

Your order number

Name on the order

Email the order was made with

Your request.

 

 

If my items are damaged, defective or incorrect:

If you have received a damaged, defective, or incorrect item please email info@sismoapparel.com and include

Your order number

Name on the order

Email the order was made with  

Your request and most importantly

A photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our Customer Service Team will be happy to assist you.

Cancel Order Policy

Unfortunately we cannot accept cancellations if the order is already made. If you would like to check if it’s possible to cancel your order, please email info@sismoapparel.com and include:

Your order number

Name on the order

Email the order was made with, and

Your request.

REFUND POLICY
Once your return is authorized and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Sismo
ATTN: Exchanges
2990 Grace Ln
Costa Mesa, CA 92626